First Capital Connect say sorry… We say !@”£$*
Mary Grant (Managing Director) has issued a statement saying sorry.
http://www.firstcapitalconnect.co.uk/sorry
I am also sorry – because I dont know what sorry means. Do you ever find when you repeat a word over and over again it loses all meaning? I have heard the word ‘sorry’ so many times from FCC it doesnt mean squat….
We are sorry to announce that the blah blah train is delayed
We are sorry that the train is cancelled
We are sorry we have no drivers
We are sorry the train has broken down
We are sorry the train did not stop at the advertised stations
We are sorry we didnt communicate properly
ENOUGH SORRYS MARY – SHE DOESN’T EVEN LOOK SORRY!
Mary suggests that we all claim compensation using the ‘delay repay’ scheme, but to be honest (and as many of you have pointed out) this scheme is a complete joke! And for the following reasons.
- Compensation only paid on journeys delayed 30 mins or more. So even though I have been delayed on average 16 minutes on every journey / 32 mins a day, 2hr 30 mins a week we get nothing. FCC managed to reschedule trains so most people were delayed under the 30 mins!
- When claiming compensation there is no space (online or written form) to enter extra details. For example, a train is cancelled, but the next one was overcrowded and so impossible to board, hence making the delay greater than 30 mins. This needs to be detailed. I have emailed FCC about this and they suggest writing to them by post or email to detail the journey.
- You are only compensated 50% of a single ticket when delayed up to 30 mins, so that amounts to a couple of quid in the form of a rail voucher! Great use when you use an oyster card.
just heard from andrew dismore on some correspondence that these drivers earn £35k for 35 hour week rising to £50k+ with overtime
absolutely scandelous that these numb skulls can earn such money in recessionary times
If anything, dear Mary (not!) looks rather smug.. doesn’t surprise me though, this being her!